{"id":1446,"date":"2024-03-20T08:47:51","date_gmt":"2024-03-20T08:47:51","guid":{"rendered":"https:\/\/olioapp.com\/business\/?p=1446"},"modified":"2024-03-20T13:11:38","modified_gmt":"2024-03-20T13:11:38","slug":"a-culture-of-innovation-at-restaurant-associates","status":"publish","type":"post","link":"https:\/\/olioapp.com\/business\/2024\/03\/20\/a-culture-of-innovation-at-restaurant-associates\/","title":{"rendered":"A culture of sustainability innovation at Restaurant Associates"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">How Restaurant Associates are empowering staff to own ESG\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Restaurant Associates sits within Compass Group UK &amp; Ireland, whose mission is to deliver exceptional hospitality for workplaces and venues across the UK and Ireland.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The clients they work with span quite a few sectors, as well as some of the UK\u2019s top visitor attractions &#8211; from financial institutions to media companies, museums, stately homes, and even zoos!&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We caught up with Luxagini Dayanandan, Head of ESG across the entire Restaurant Associates client portfolio, who talked us through their roadmap to net zero, and what differentiates their approach to sustainability versus other caterers &#8211; both within Compass and across the wider catering sector.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Can you tell us a bit about Restaurant Associates and your role within the business?<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Luxey:<\/strong> \u201cWe\u2019ve got three main arms of the business &#8211; Classics, Venues and Rapport. Classics spans corporate clients in Business and Industry, and Venues covers visitor attractions like zoos and museums. We\u2019ve also got Rapport, our Facilities Management side of the business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019m Head of ESG, and I look after our roadmap to Net Zero and our sustainability strategy across Restaurant Associates.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re a bit different to other brands within Compass, as we really focus on the dining experience we provide, and on making that as exciting as possible for our customers.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BeetTartarGoatCheese_018-1-1024x683.jpg\" alt=\"\" class=\"wp-image-1456\" srcset=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BeetTartarGoatCheese_018-1-1024x683.jpg 1024w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BeetTartarGoatCheese_018-1-300x200.jpg 300w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BeetTartarGoatCheese_018-1-768x512.jpg 768w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BeetTartarGoatCheese_018-1-1536x1024.jpg 1536w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BeetTartarGoatCheese_018-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span class=\"text-highlight\">Net Zero by 2030: A time-bound and measurable roadmap across scopes 1, 2 and 3<\/span><\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What sustainability targets are you working towards at Restaurant Associates, and how are you measuring progress towards those?&nbsp;<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Luxey:<\/strong> \u201cBecause we sit within Compass UK and Ireland &#8211; who are our parent brand &#8211; we share a lot of their targets. Like other Compass brands, we\u2019re on a journey to Net Zero by 2030.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And that high-level roadmap has been validated by the Science Based Targets initiative, which means that all our goals are time-bound, measurable and cover scopes 1, 2 and 3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What we\u2019ve done at Restaurant Associates though is to take that target and turn it into a roadmap that works for the unique attributes of the business that we work with, and what that means for us.\u201d&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span class=\"text-highlight\">Sourcing, society and environment: the three core pillars of Restaurant Associates\u2019 sustainability strategy<\/span><\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What does your sustainability roadmap look like at Restaurant Associates? What makes your approach unique to other catering brands?<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_Ingredients_145.jpg\" alt=\"\" class=\"wp-image-1447\" srcset=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_Ingredients_145.jpg 800w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_Ingredients_145-300x200.jpg 300w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_Ingredients_145-768x512.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve built our roadmap around three main areas &#8211; sourcing, society and environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We also have a 3 star accreditation from the Sustainable Restaurants Association in the Food Made Good standard. This underpins our approach to hospitality, and we\u2019re the only Compass sector that holds a 3 star accreditation, so we\u2019re really proud of that.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It aligns with our ethos because our offering sits more on the premium side of the hospitality spectrum. This year, we\u2019re working on re-accreditation for this &#8211; the framework has changed slightly, so we\u2019re planning on reevaluating whether we meet those standards, and hopefully we do.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not only is the SRA accreditation a really great external accolade, but it\u2019s great for business, too.&nbsp; It instils confidence &#8211; both for existing and current clients &#8211; because they can see what we\u2019re saying we\u2019re doing has been validated by an external body.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"574\" src=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/image-1024x574.png\" alt=\"\" class=\"wp-image-1462\" srcset=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/image-1024x574.png 1024w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/image-300x168.png 300w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/image-768x430.png 768w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/image.png 1278w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The Restaurant Associates Roadmap to Net Zero<\/figcaption><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How are you getting Restaurant Associates staff onboard with the ambitious initiatives you\u2019ve got going on?&nbsp;<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Internal engagement and comms are just so important in making any of our sustainability work stick. Without our operational teams onside, it won\u2019t work!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Restaurant Associates I founded a group called Climate Club, which brings teams together face-to-face on a monthly basis. We have everyone from Ops Managers, to Marketeers, Head Chefs, and Front of Line teams, who come together as our Green Champions to share best practice and any innovative approaches they\u2019ve developed at their sites.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u201cMe and my team, we\u2019re subject matter experts, but Climate Club is a way for us to <span class=\"text-highlight\">empower our staff on the ground&nbsp; to become experts, too<\/span><\/strong>&#8220;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For example, if a site has successfully eliminated single use plastics, or implemented reusable food-to-go containers, they can present their work back as a case study. From a leadership perspective, it\u2019s a great forum for promoting initiatives and getting stakeholder engagement, too, if there\u2019s something new we\u2019re introducing.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I think it\u2019s so valuable for our staff &#8211; not only so they can understand our strategy and cascade that down to their teams, but so they can feel confident to have those conversations with their clients, and articulate what we\u2019re doing in a way that\u2019s not misleading or greenwashing. Me and my team, we\u2019re subject matter experts, but Climate Club is our culture piece to empower people to become experts, too.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BrocolliAsparagusFeta_022-copy-0-1-1024x683.jpg\" alt=\"\" class=\"wp-image-1457\" srcset=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BrocolliAsparagusFeta_022-copy-0-1-1024x683.jpg 1024w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BrocolliAsparagusFeta_022-copy-0-1-300x200.jpg 300w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BrocolliAsparagusFeta_022-copy-0-1-768x512.jpg 768w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BrocolliAsparagusFeta_022-copy-0-1-1536x1024.jpg 1536w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_BrocolliAsparagusFeta_022-copy-0-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><span class=\"text-highlight\">Giving teams the autonomy to approach sustainability in a way that works for them&nbsp;<\/span><\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Can you give us some examples of how chefs and onsite teams have collaborated with clients to create their own approach to sustainability?&nbsp;<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re lucky in that our operational on-site teams are really forward thinking &#8211; they often come up with quite innovative ideas in partnership with the client. And out of all the Compass brands, we probably give our teams the most autonomy to do that.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve had one that implemented a circularity model &#8211; funded by the client &#8211; where employees used reusable containers that are then dropped back at the site and used again the next day. Another uses wonky fruit and veg for their juice station. Some use coffee grounds in brownies, leftover porridge in muffins, you name it. We\u2019ve got some really creative chefs doing pickling and fermenting, which our clients love.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All those cool ideas and recipes that our team have come up with are collated in <a href=\"https:\/\/drive.google.com\/file\/d\/1OACpwAj1ojBJILVxqaaBhX6N0hIaaWUo\/view?usp=sharing\">our Zero Waste cookbook<\/a>, so that other sites can see what they\u2019re doing. That\u2019s really helping us create a culture of sharing and learning from one another.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_ArtichokeConfit_019-1-1024x683.jpg\" alt=\"\" class=\"wp-image-1458\" srcset=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_ArtichokeConfit_019-1-1024x683.jpg 1024w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_ArtichokeConfit_019-1-300x200.jpg 300w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_ArtichokeConfit_019-1-768x512.jpg 768w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_ArtichokeConfit_019-1-1536x1024.jpg 1536w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/220307_RA_ArtichokeConfit_019-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Let\u2019s talk about food waste! Was there a reason you first started working with Olio across your sites to redistribute food to the local community?&nbsp;<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve got such innovative chef teams, but sometimes having food left at the end of each day just can\u2019t be avoided &#8211; sadly that\u2019s the nature of this sector! But partnering with Olio is helping us with that final part of the journey when we really can\u2019t avoid food waste, and helping us make sure it reaches people who need it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Olio has an impressive reach and you\u2019ve got so many volunteers in London. For us, with such a big concentration of our sites being in London, we knew we could have a really powerful impact on the communities surrounding our clients via Olio. And we have been able to do that.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u201cWe love that we can <span class=\"text-highlight\">track the impact we\u2019re having in such clear terms<\/span>\u201d&nbsp;<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/Powered-by-Olio-_-EXAMPLE-Impact-Report.png\" alt=\"\" class=\"wp-image-1459\" srcset=\"https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/Powered-by-Olio-_-EXAMPLE-Impact-Report.png 960w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/Powered-by-Olio-_-EXAMPLE-Impact-Report-300x169.png 300w, https:\/\/olioapp.com\/business\/wp-content\/uploads\/sites\/2\/2024\/03\/Powered-by-Olio-_-EXAMPLE-Impact-Report-768x432.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><figcaption class=\"wp-element-caption\">An example of the impact reports that Olio shares with catering sites<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">On the reporting side,&nbsp; we love that we can track the impact we\u2019re having in such clear terms via Olio\u2019s impact reports. That helps us link everything back to our Net Zero Roadmap, and that social pillar of our strategy, too.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Plus &#8211; your founders\u2019 story is very empowering! We recently learnt about Olio\u2019s origins and how Tessa and Saasha\u2019s were two mums on a mission to solve the problem of food waste &#8211; it all feels very authentic. Saasha recently spoke at our Compass Climate Summit and everyone was really engaged.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>At a site level, what\u2019s the feedback you get from your teams on their work with Olio?&nbsp;<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">From our sites, I\u2019ve heard that there\u2019s a really good level of flexibility and communication. Your team is always really responsive, and very quick to come back to us if there\u2019s been an issue with a pick-up for whatever reason.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From clients, we\u2019re still at the early stages, but I know many are using Olio\u2019s impact reports to promote internally to their clients and externally on platforms like Linkedin. It\u2019s really nice to see them getting involved like that.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For my team and centrally within Restaurant Associates, it\u2019s been so helpful that your reporting uses standardised, credible frameworks to quantify impact. It\u2019s difficult when things aren\u2019t standardised across our industry, but it\u2019s great that Olio has this substantiated methodology &#8211; it makes our life much easier!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Is there anything you\u2019d add on how Olio helps Restaurant Associates deliver social impact?&nbsp;<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Luxey:<\/strong> \u201cThere are such huge issues with food insecurity up and down the nation &#8211; with so many visiting food banks and&nbsp; struggling just to make ends meet &#8211; both because of the cost of living crisis and food inflation too.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Especially in bigger cities like London, Bristol and Manchester, for us, partnering with Olio doesn\u2019t just mean we\u2019re doing the right thing. We\u2019re delivering something really tangible &#8211; meals &#8211; that will measurably improve the lives of local people.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Want to learn how Olio could help your catering business cut out food waste, support communities and make faster progress to Net Zero? Get in touch with our team today<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\"><strong>Get in touch today<\/strong><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>How Restaurant Associates are empowering staff to own ESG\u00a0 Restaurant Associates sits within Compass Group UK &amp; Ireland, whose mission&hellip;<\/p>\n","protected":false},"author":6,"featured_media":1454,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[21,24,1,26],"tags":[],"class_list":["post-1446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-catering","category-hospitality","category-uncategorized","category-sustainability"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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