October 2024 Community Update

Olio updates 3 min read

Firstly, we want to say a heartfelt thank you to those of you who joined our sixth community webinar today. We’re so grateful for your high levels of engagement and support.

If you weren’t able to make it, or would like a recap, keep reading…

For the recording of the full webinar, watch here

The high-level summary of the webinar is as follows:

  • FWH programme: We’re in the process of rolling out 3 initiatives to maximise slot coverage: (1) Automated collection adverts to make it easier for Olio-ers to find unassigned collection slots, (2) Simplified slot limits – a maximum of 3 per day without any other restrictions (provided that food can be safely stored), and (3) Extended late night collection policy – ability for FWHs to keep as many items as they wish for collections after 10pm (to be marked as picked up via the app)
  • Business development: We need to help food retailers sell food at a discount in order to help offset the cost of the FWH Programme, which is why we have the new ‘Deals’ section to display discounted yellow sticker items and are also piloting ‘Lucky Dip’ bags
  • Upcoming improvements to the app: We’re testing new ‘Home’ and ‘Explore’ screens with Olio-ers to provide more personalised and useful views of local listings, and aim to roll them out before the end of this year
  • Customer satisfaction: We’re going to expand our use of AI to automatically remove disallowed listings from the app, and also introduce a new escalation process for people who have received a suspension or ban
  • Impact methodology update: We’ve revised our impact methodology calculation to take into account whether or not a food item is consumed rather than simply picked up and subtracted the negative environmental impact of transport emissions from FWHs and requesters, resulting in a ~7% net increase in environmental impact

We’ll publish FAQs covering answers to the most popular questions raised during the webinar in the next few weeks.

And before you go, we’d LOVE your feedback on the webinar so we can continue to improve them in future. Please fill out the short 3 minute survey below if you’d like to share your thoughts.

Thanks again for your continued support, it means the world to us 🌍

We hope to see you at our next webinar – a Tessa & Saasha ‘Ask Me Anything’ on Tuesday 26th November, 12pm-1pm UK time. If you haven’t already registered for this you can do so below.

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